Infor CRM Platform Services

Launch your implementations' value with fixed-price, pre-packaged services

Experienced and Innovative

VisualCube was conceived by longtime Epiphany professionals, whose history with the product dates back through multiple acquisitions, well before it was called Epiphany. We have been advocates of the architecture and extensibility it offers, and continue to elevate it's awareness and popularity by providing innovative, pre-packaged service solutions unmatched in the community today.

To continue our leadership of service innovation, we have developed a series of new pre-packaged services that are offered at a fixed price and all are under $10K.

Pre-Packaged Solutions Under $10K

VisualCube continues push the value curve by offering a new series of pre-packaged services at $10K or less.

Agile Development for Infor CRM Epiphany ( $7.5K Weekly Sprints )

Agile development practices are not new, although their application to Infor CRM Epiphany is. As VisualCube is the premier service provider of Infor CRM Epiphany Services (implementor of Infors' own global sales and marketing solutions), we felt it necessary to further challenge and improve implementation strategies by modeling leading edge techniques such as Agile around Epiphany to dramatically improve the success of projects.

Why Agile? In today's business environment, it is more important than ever to see measurable progress and results in your initiatives earlier, and more often. Gone are the days of long drawn out projects with over managed schedules and under-delivered work product. Introducing earlier, more frequent deliverables and review points means users get to weigh in more often, ensuring that the final solution is optimized for their needs.

How does it work? VisualCube will deliver Epiphany Sales & Service deployments weekly. This process includes daily review sessions with key business users to further refine requirements and adjust priorities and schedules accordingly. This does not mean however that we don't follow good development practices - far from it. We will leverage all of the development tools, automated builds, version management and release management practices we've developed for Epiphany over the last 6 years. Software will be hosted during each sprint and made accessible to all team members in order to collaborate and contribute to the final work product.

Highlights Include;

Hosted Epiphany Instance for User Reviews and Quality Assurance
Access to GrandCentral Project Portal for Wikis, Blogs, Defect Tracking, Documents etc.
Daily Reviews with User Community for development feedback and requirements refinement
Version Management, Release Management and Automated Build scripts
An average of five(5) or more business objects with all key aspects of configuration and customization per sprint

Whether your project is moving forward or has just plain stalled - leverage our experience and processes today and dramatically improve your timelines and work product while reducing your overall costs. Whether you engage us for one week, one month or one year, at the end you will be equipped with the tools, the process and the mindset to maintain momentum and take your projects forward. Contact VisualCube to learn more on how you can get started.

Epiphany M.D. ( $5K )

System performance optimization is a journey. You need the tools and experience to evaluate every angle and every aspect of your system. VisualCube's Epiphany M.D. is a prescribed two (2) week program that evaluates all components of your Infor CRM solution. We leverage user feedback as well as sophisticated, appliance-based system monitoring to ensure that all data elements are considered.

The following stages are used throughout the process and ensure the success of each evaluation:

BASELINE: Identify resource locations and usage patterns
MEASURE: Gather information from your solution automatically using an on-site appliance
ANALYZE: Consolidate information from the system monitor and the questionnaires to drive diagnosis
DIAGNOSE: Present all diagnoses based on the analytical data
TREATMENT: Idenfity treatment plans for the leadership team to evaluate and schedule
MAINTAIN: Purchase the monitoring appliance at a discounted price for your permanent use

Contact VisualCube to schedule your system review today.

Epiphany Ph.D. ( $5K - $7.5K )

A mentor is defined as "A wise and trusted counselor or teacher." VisualCube's Epiphany Ph.D. is designed to use the most experienced implementation professionals to impart the wisdom needed to build your coroporate knowledgebase for Infor CRM development, deployment, and administration. We have developed a robust set of very targeted 2-3 day mentoring events with the focus on going deep into one topic, rather than an overiview of many topics.

Demystifying Series: Understanding the development details of the base product
Sales & Service Extension Series: Understanding BIO, Action, CCF, and PreRender Extensions
Sales & Service Integration Series: Details of using multi-datasource and web service integration techniques
Sales & Service Data Series: Understanding BIO Transformation and recurring data load techniques
Outbound Marketing Series: Details of Dimensional Modeling, Star Schema Creation, and Analytic Manager

All training courses allow up to eight(8) attendees and are conducted on-site. You supply the coffee (Red Bull / Mountain Dew) and we'll supply the developers with Springboard Cloud appliances so they can maximize the time they spend on the material and not on troublesome environments.

Contact our mentoring team today and let VisualCube assist you in expanding your knowledge of the Infor CRM product line.

Custom Support ( $5K )

Product support teams can only provide so much assistance on solutions that are customized to fit your needs or that have integration to some of your key systems. VisualCube has developed a specialized offering that places our product and solution specialists between you and the product vendor to evaluate custom changes or interfaces for flaws before escalating issues to the product vendor. Your custom support package would include:

Access to our online issue tracking system to review or submit issues as they arise
Community Portal login to collaborate with other users or implementators to submit questions, read blogs, and suggest new product ideas for your first-line support staff
Provide development team assistance with submitted issues based on priority and status
Support hours available for up to 6 months after activation

Contact our support team today and let VisualCube assist you in making your support processes more efficient

Our General Infor CRM Service Offerings

Outside of the pre-packaged services, VisualCube offers the standard set of implementation services and just like all of the service offerings, the Infor CRM standard services are offered at a fixed price.

Strategy Services VisualCube Strategy Services are designed to assist companies in developing a strong CRM strategy using our unequaled Program Roadmap and CRM Maturity Rating to identify where they can gain the most value from their CRM investment	Implementation Services VisualCube Implementation Services are a full complement of CRM project, development, and support services for the Springboard and Infor CRM platforms, leveraging our unique iterative development processes for unparalled success.	Mentoring Services VisualCube Mentoring Services are a series of education services for the Springboard and Infor CRM platforms that allow your team to be more proficient in solution administration or development
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